FAQs

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then please contact us at:
Email: e@QezlaMart.com


Call us: +91 939 211 7637
Chat with us in-app under customer service /Need Help section
between 8 am & 11 pm on all days including Sunday to get our immediate help
If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at grievance-officer@QezlaMart.com.

Registration

How do I register?

Are there any charges for registration?

Do I have to necessarily register to shop on QezlaMart?

Can I have multiple registrations?

Can I add more than one delivery address in an account?

Can I have multiple accounts with same mobile number and email id?

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Can I have different city addresses under one account and still place orders for multiple cities?

Account Related

What is My Account?

How do I reset my password?

What are credit notes & where can I see my credit notes?

What is My Shopping List?

Payment

What are the modes of payment?

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

Is it safe to use my credit/ debit card on QezlaMart?

What is the meaning of cash on delivery?

If I pay by credit card how do I get the amount back for items not delivered?

Where do I enter the coupon code?

What is QezlaMart Wallet?

Delivery Related

When will I receive my order?

How are fish/Seafood Packaged?

How are the fruits and vegetables packaged?

How are the fruits and vegetables weighed?

How will the delivery be done?

How do I change the delivery info (address to which I want products delivered)?

How much are the delivery charges?

Do you deliver in my area?

Will someone inform me if my order delivery gets delayed?

What is the minimum order for delivery?

Do you do same day delivery?

What is Same Day Delivery?

Is Same Day Delivery applicable to only a few products or all products?

Order Related

What are delivery slots?

What is a cut-off time and what are the corresponding cut-off timing for each slot?

Can I add products after the cut off time for a slot?

How can I check availability of next slot before placing order?

Can I change my order delivery slot after placing the order?

How do I add or remove products after placing my order?

How long will my chosen slot be blocked for me?

Is it possible to order an item which is out of stock?

How do I check the current status of my order?

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

What You Receive Is What You Pay For

When and how can I cancel an order?

Customer Related

How do I contact customer service?

What are your timings to contact customer service?

How can I give feedback on the quality of customer service?

How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee, Quality Guarantee?

Will QezlaMart ask for sensitive information such as bank account details, PIN number, card number?

Return & Refund

Others

Do you have offline stores?

Where can I find currently running offers/ promotions?

What do I do if an item is defective (broken, leaking, expired)?

How will I get my money back in case of a cancellation or return? What are the modes of refund?

I am a corporate/ business. Can I place orders with QezlaMart.com?

I’d like to suggest some products. Who do I contact?

There is a difference in the amount mentioned in the invoice sent by the store and the order value shown by QezlaMart when placing the order. Why should I pay the extra amount?

Are Delivery Tokens issued?

Is there an expiry date to my wallet credit?

How do I check my wallet balance?

If you have any complaints or suggestions about the content published on QezlaMart.com please write to our Grievance Officer at grievanceofficer@QezlaMart.com